Shipping

Shipping Policy

Effective Date: 10/01/24

At United by Sobriety, we are committed to delivering your premium headwear in a timely and efficient manner. Please read through our shipping policy to understand how we handle and process orders.

1. Order Processing Time

• All orders are processed within [Insert Processing Time, e.g., 1-3 business days] after receiving your order confirmation email.
• Orders are not processed or shipped on weekends or holidays.
• You will receive another notification when your order has shipped.

2. Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and the shipping method selected. We offer the following shipping options:

• Standard Shipping: [Insert Timeframe, e.g., 5-7 business days]
• Expedited Shipping: [Insert Timeframe, e.g., 2-3 business days]
• Overnight Shipping: [Insert Timeframe, e.g., 1-2 business days]

Please note that delivery times are estimates and may vary based on your location and any unforeseen delays.

3. International Shipping

We currently do not offer international shipping. International shipping rates are calculated at checkout.

Please note:

• International orders may be subject to customs fees, duties, and taxes imposed by your local government. These fees are the responsibility of the customer.
• Delivery times for international orders may vary due to customs processing times.

4. Order Tracking

Once your order is shipped, you will receive an email with a tracking number and a link to track your package. Please allow 48 hours for the tracking information to become available.

5. Shipping Delays

While we strive to meet delivery timeframes, shipping delays may occur due to factors outside our control, such as carrier delays, weather, or holidays. If your shipment is delayed, please contact us at support@unitedbysobriety.com and we will do our best to assist you.

6. Lost or Stolen Packages

United by Sobriety is not responsible for packages that are lost or stolen after delivery confirmation. If your package is marked as delivered but you cannot locate it, please contact the shipping carrier to file a claim.

7. Shipping Address

Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses. If you notice an error in your shipping address, contact us immediately at support@unitedbysobriety.com before your order is shipped.

8. Returns Due to Incorrect Address

If an order is returned to us due to an incorrect address provided at checkout, the customer is responsible for the cost of reshipping the item.

9. Contact Us

If you have any questions or concerns about shipping, please contact us at:
Email: support@unitedbysobriety.com